As a valued customer we pledge to:

• Provide you with the highest level of service.
  
  
• Give you great value for money.
  
  
• Meet or exceed your expectations.
  
  
• Provide a helpful, polite and informed response to your enquiries.
  
  
• Adhere to agreed delivery dates, or advise you immediately of any change.
  
  
• Be honest and fair in all our dealings with you.
  
  
• Ensure that all of our documentation is accurate, complete and conforms to the requirements of all departments within your business.
  
  
• Supply products that conform to all relevant British Standard specifications.
  
  
• Personally answer your telephone calls during normal business hours, and to give options to contact our staff outside of normal business hours.
  
  
• Deal with service issues and complaints in an efficient and mutually satisfactory manner